When I first moved to this apartment complex, everything seemed to be just great. It's when I renewed my lease a year later and management had changed that things began to go downhill. First, this complex used to offer no pet charges, which is what really drew me in. Then they tacked on a pet rent fee of $20 per month, per pet. Which I think is ridiculous considering I have two pet cats and they couldn't/wouldn't tell me what my monthly fees actually went towards, plus a $500 pet deposit. Next, I had multiple ant infestations. I continued throughout my entire stay at Charter Club, living with the occasional ant infestation because getting help with this was impossible. At one point it got so out of hand, I called for maintenance/pest control and they said they couldn't come out for a week or two! I got so upset about the situation that one of the on-site maintenance workers offered to come to my apartment with me for me to show him and he said, "it's really not that bad, you can wait for the pest control to come out in a week." Um, excuse me, but I don't care if you think "it's not that bad" I still have ants which is not acceptable, no matter how many there are. He even made me cry because he made me feel like I was "overreacting," which he even said to me. So I had to purchase ant killers/pesticides with my own money. When my husband and I moved out of the apartment, we cleaned it from top to bottom. A week later we got a letter from Charter Club at our new residents stating that we do not get any of our pet deposit or security deposit back because we did not hire their "cleaning professionals" that they recommended. We lived in a one bedroom, studio apartment and they charged us OVER $500 to clean our carpets? Seriously? When maintenance come (which is typically once a month and they only give you a 48hr notice and enter without permission, whether you're home or not) not once removed their shoes! Can't they also track dirt into my resident?! Long story short, do not trust these people, they are complete scam artists. No matter how clean you keep your apartment, no matter how good of a tenant you are, THEY.WILL.SCREW.YOU. and you will not get your deposits back. The office management are completely rude and snippy, the office worker has no idea what she is doing/saying and will basically say anything to you to get you to leave. The apartments are all extremely out-dated from the 80s, the hottub is almost always closed, the pool is filthy, the workout room has limited equipment and the parking sucks. Stay away and save your money, go elsewhere!!! I rented from summer 2013 through fall 2015. ...