Before even moving into the Block I was notified of a change in my lease agreement. The company reached out to me and several other future residents regarding parking in the garage. I had signed my lease for a specified amount that included tandem
parking. According to the manager of the property they had over sold those parking spots and as such I was given two options.
1.) Not have a Parking spot at all
2.) Pay $20 more a month for a single space.
Now while I understand $20 is not that costly, over my 12 month lease this would be $400 extra dollars I would owe. I asked for documentation on where the company reserved the right to edit signed leases. I had signed my lease, my guarantor had signed and a representative from the company had also signed. I was never provided with this documentation.
Furthermore, the person who reached out to me claimed they had notified me of the over booking of the parking spaces exactly 12 days after I had signed my lease. I scoured my email, my trash and my junk and never found any correspondence from this person.
Lastly, when I asked for the company to keep rate at the same price due to this issue not being within my control and this being poor management, they offered me the option of Parking at a separate garage away from my building.
I am extremely displeased with the customer support I have received from this company. I am also utterly appalled at the treatment of paying residents. This was all before I even move in.
I will say, I have lived at an American Campus property before and never had any issues.
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4.9/5.0
02/19/2022
Current Resident
It was a wonderful experience touring the block apartments with Alana Beard the community assistant at the leasing center. She was very insightful and very considerate of our circumstances. Would recommend !
3.7/5.0
02/19/2011
Parking garage is okay, but the spaces are REALLY small. A few maintenance issues, but not sure that would be different anywhere else, but always got fixed within a week.
I rented from fall 10 through summer 11.
4.3/5.0
03/03/2010
Loved living here- It was def the best west campus apt I lived in during college!
4.3/5.0
03/03/2010
Best place in west campus...easily.
I rented from fall 10 through fall 10.
2/5.0
08/14/2009
I can not wait until my lease is up in July. The location is great. However, the Management is terrible. Maintenance issues take weeks to get completed. Parking garage is dirty and unsafe very dark. Trash and beer bottles all over the grounds. The
elevators never work.
the
I rented from fall '08 through summer '09.
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2.2/5.0
01/13/2009
Please view the property before renting here!! The maintenance is poor. Trash every where on the week ends and during the week. The elevators never work and parking is terrible. If you call in for a service repair expect a long delay
I rented from fall
'07 through winter '08.
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