Swallowtail Flats is trouble: unresponsive staff, hidden fees, and an unwelcome furry resident - the rat, car robberies. Reaching them is a gamble: Forget getting help by phone. Half the time you'll be stuck in the after-hours message, even during business hours. And if you manage to get in person, they act clueless! Hidden fees: They promised a prorated rent for my final month, then slammed me with the full rent, an "early termination fee," and kept my security deposit. Rodent roommates: worst of all was issues with rats! Their ineffective pest control team leaves poison for months in the kitchen, doing little to capture the actual problem. Repeated requests for assistance go unanswered. Car robberies: happen frequently, and nothing is done to make the place secure. ...