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Pavona ApartmentsWrite a Review

760 N 7th St, San Jose, CA 95112

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🎓   1.1mi to SJSU
1.5

⭐  RMA Score

1.1

🎓  Miles to SJSU

Location Details

📍 760 N 7th St, San Jose, CA 95112

🎓 1.1mi

Distance to SJSU

🚶‍️ 17min

EST. Walk to SJSU

🚲 3min

Est. Bike ride to SJSU

🚗 2min

Est. Drive to SJSU

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Reviews

3.5/5.0

Research Score

Research Score

 - 65/100 ORA ™ Score

RateMyApartments provides a supplementary quality score (ORA ™) for Pavona Apartments alongside reviews posted directly to RateMyApartments.

1.5/5.0

04/29/2007

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First off I would like to preface this critique by saying that for the most part we had an enjoyable experience in this apartment complex. I was surprised that for Thanksgiving and Christmas they provided a completely free catered dinner for all residents and family/friends. So far over the past several years we have rented from 4 different apartment communities and 1 private owner. Never have we had the problems regarding our pet deposit as we had here. We were staying with this apartment complex as a corporate client. My fiancé is a travel nurse who arranges housing, furnishings, refunds moving expenses for nurses that work specific lengths of time at a hospital. So far this was our second assignment in a different city. The previous city was Phoenix, Arizona. Here’s where things get really tricky. Even though her nursing company will pay the rent and utilities they will not pay the pet deposit. We have 2 cats (1 we inherited in Phoenix). This was deducted from her paycheck bi-weekly. The pet deposit for this apartment complex is $800 of which none is said to be non-refundable. We have seen other apartment complexes before that have non-refundable pet deposits or half refundable half non-refundable. When we contacted her company about a refund they said it would take 6-8 weeks to contact the apartment complex and get the refund from them. After that time had passed we received notice that only $67 would be refunded to us. This was because the apartment complex conducted a “black light” test on the apartment carpet and claimed that our pets had ruined the carpet. I wonder if they took samples of the carpet fibers and tested them specifically for pet byproducts. Because a black light can show up anything from urine, saliva, or any other bodily fluid that phosphoresces under the wavelength of a black light. A black light does NOT only show up pet fluids. The claim is that our carpet was new and that the deposit was taken to completely replace the carpet in the entire apartment due to the “extensive damage”. Here’s the worst part. When we left the apartment we returned our keys and specifically asked the agent on duty, “Is there anything else we need to do?” to which she replied no. We then left on a Friday afternoon to our next destination. What we didn’t know was that at that time we were moving out we could have and should have requested an inspection of the apartment with the apartment community’s maintenance supervisor and at this point we would have seen the extent of the damage. The reason we didn’t do an inspection is because we didn’t know we should do one. Since we’re a corporate client they claim that the nursing organization has all of this information and it is their fault that they did not pass along to us this information that we have to request a move out inspection. It is our fault that we did not ask the nursing company for a copy of all paperwork signed between them and the apartment complex. Apparently we are supposed to be wise sages (at 25 & 29 years old) that we should already know to do these things. I think it is very rude to make this assumption on people, a very arrogant point of view the apartment complex manager took with us when we went to discuss this issue with her. Of course I guess this is a bonus for corporations looking to house their unknowing clients there. This apartment manager will hide behind the legal obligations that the corporate client has demanded that the apartment complex share no information about the lease agreement between the nursing company and the apartment complex with us the occupant. She defended that position until she was blue in the face. So corporations you have a fighter there on your side. Occupants you are out of luck. They obviously view their corporate clients more important than the individual renter. The apartment complex manager also stated that she as a pet owner herself would “always assume that she is going to lose her pet deposit”. So in this vein of thought why not make the deposit non-refundable? Because they don’t want to lose your business. We should just assume that we have to pay a pet tax because we own a pet and that’s just one of the expenses. I do NOT believe this is so. I’m sure since she’s an insider into the apartment complex world she may know that you will always get swindled out of your deposit but for the common person I have not experienced this as the past apartment complex we were in (Phoenix, AZ). I sat at talked to the apartment complex manager for close to 45 minutes. I knew going into her office that I was not going to get my deposit back. She immediately when I brought up the issue that we could go to small claims court over it. That is ridiculous and a huge waste of time. What I was going in there for was an apology. I wanted her to know that I expected her agent when I asked the question to her “is there anything else we need to do before we leave and move out?” to be answered. Not by a blank stare and an answer of no you’re all good. I have been in the hotel & restaurant business for 13 years and even have a bachelor’s degree in Hotel, Restaurant, and Tourism administration. In all of the training courses I have been to and all of the learning I have done over the years there has always been one focus – customer service. This apartment complex manager feels that they provided customer service. Well they must really not focus on it a whole lot, because here is a pearl of wisdom I picked up when working for Marriott Hotels – you can apologize for a situation happening without apologizing and accepting blame. There is a difference and it is semantics, but sometimes and usually it makes all the difference. You see in 45 minutes of talking with this apartment complex manager she never once said she was sorry for anything. Sorry that her agent didn’t refer me to my fiancé’s nursing company that there might be more we have to do with our move out but she isn’t able to tell me we have to contact them. She could have simply said I’m sorry this happened, but unfortunately there isn’t anything else we can do about the situation. THAT would have been enough to satisfy me. Now I am posting this horribly negative remark about them on every apartment review website I can find to let people know their idea of customer service – screw the tenet if they are a corporate client with pets or just anyone with pets. Don’t forget to read all of your lease paperwork because they sure have and will hold your feet to the fire until it burns your soul to its core. And don’t EVER expect an apology from their apartment complex manager. I rented from winter '06 through spring '07. ...

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