1/5.0

07/21/2025

Former Resident

POTENTIAL BUYERS BEWARE! PLEASE READ REVIEWS. Would leave a zero star review if I could. I was planning on moving to this apartment in the hopes of living in Utah to attend college in Salt Lake City but, plans change. While working on selling my apartment I discovered a Contract Seller Addendum, page 48 or so of the 57 page contract. If you want to sell or transfer your contract, please read and understand the contract in whole, and don’t buy until absolutely sure you want it. I just finished a very upsetting phone call with a desk clerk who said “I do not feel comfortable sharing my name with you again.”. I then asked for the manager's name in which the response was “ I do not feel comfortable sharing their name either.” The manager's job is to handle situations like this. My anger is directed at Glenwood and wasn’t at this clerk, because they don’t have the power to do anything about these contracts. You don’t feel comfortable? Boo hoo. I already told you I don’t live in the state where your place of business is. This apartment will bleed you dry of money. Point 6 of this page details: "6. The seller is responsible to pay a contract transfer fee. The contract transfer fee is a formula equal to 85% of 1 installment + the difference between the selling price and current market rent (as advertised on the property website) multiplied by the number of installments remaining. If the seller’s current rate is equal to or above the current market rate, then the seller will only need to pay a transfer fee of 85% and not the difference between rates.” I paid $480 plus the application fees, and security deposit for my apartment back in April. With selling and transferring my apartment I have to now pay an extra $408. I will get my security deposit back of $300. This means I will lose $500 out of this entire transaction all because of this non-ethical policy that is apparently standard in Provo. Probably why the ratings for apartments in Provo are so awful and low. The only manager name I have of whom I’ve been emailing with is Eli, who I have no quarrels with. For a state that prides itself on it’s presence of Latter-Day-Saint members, and the reputation that name generally holds for itself being one of love and caring for your neighbors, this business does not hold those same standards. Shame on anyone who would want to work for a company like this. Especially those who say, “If I were in your position, which I have been before, and had to pay these fees, I would be angry as well”. Ma’am, I felt anything but heard and resonated with from your emotions. This whole process was highway robbery. *I have not ever been to this location. I have not lived in Utah for several decades. This webpage requires me to select if I am a former or current resident, and select which stars I agree with. Overall, this location I am giving a 1-star for everything so my whole review will be the same. ...

1.3/5.0

03/05/2025

Current Resident

Glenwood is terrible. do not live here. i have a roommate who has broken the contract several times and makes me and the rest of my roommates uncomfortable with her actions. we talked to Glenwood about having her move apartments and they said they would notify her. 3 months later and our roommate acts worse than she did before and the management won't do anything about it. The management is very poor and the monthly rent is way to high for it to look like this. ...

2.8/5.0

11/06/2018

Apartments are too expensive for how old and gross they are. My dad lived here 30 years ago and said that the insides of the apartments looked the same. I rented from fall 2017 through spring 2018.

2.5/5.0

07/14/2017

Close to campus and multiple restaurants and grocery stores. They are terrible about communication when it comes to rent, expenses, and move outs. I moved out mid semester when I got married and I was promised multiple times that I wouldn't have to pay utilities once I moved out and that they would put it into their system and every single month without fail they charged me the utilities so I had to waste time and call (when they wouldn't answer then I had to go in) and get it fixed. Also they won't notify you that your security deposit is ready to pick up unless you call them and ask them. The apartment is decent quality as long as you spend more and get updated apartments. I rented from winter 2016 through spring 2017. ...

3.5/5.0

03/07/2017

The ward is amazing and so are the amenities. Management hosts events often, with food! I rented from fall 2016 through spring 2017.

1.8/5.0

01/11/2017

I'm afraid I have to agree with the other reviews, poor management and customer service. Very little effort on the part of the office staff to communicate with residents, and/or follow through on managerial responsibilities. I would suggest you look elsewhere. I rented from fall 2016 through spring 2017. ...

1.2/5.0

10/18/2016

DO NOT LIVE HERE!!! trying to help people out that have no idea what they are getting themselves into. seriously Glenwood is the biggest joke. the managment is so rude and you could get a way nicer apartment for the same price or cheaper. Nothing works, you pay for internet that doesnt work, parking that sucks ( they dont even have enough parking for all of the residents) you pay about 40 in utlities no matter what even if you dont use the A/C or heater. Everything is so run down you would think for how much your paying they would try and upgrade a little or AT LEAST replace the things arent working in your apartment.. which in my case was almost everything. The only thing that good is the social life thats it. I rented from fall 2016 through fall 2016. ...

1.7/5.0

08/26/2016

Beware of letting your daughter live at Glenwood. Near the end of the winter 2016 semester, 2 young men showed up at my daughter's apartment at 6:00a on a Sunday morning to "clean". They let themselves in using the door code. My daughter and her roommates heard the noise, walked into the kitchen, undressed right out of bed, and found the 2 guys. The guys said they had to clean the apartment that day. The contract allows people to enter the apartment to clean at the end of the semester, which we paid $35 for, but it did not say that two young men could enter the apartment of 6 young women at 6a on a weekend, unannounced. I called the Glenwood office to discuss this the next morning (Monday), but their voicemail was full. It was still full for the next two days. Later that week, I was finally able to leave a voice message, but never heard back. A week later I submitted an email to their website, but have never heard back. It was over a week before the door code was changed. I rented from fall 2015 through spring 2016. ...

4/5.0

02/22/2016

Positive: Glenwood is close to campus, very social, has a crazy good maintenance crew. Literally. I sent in a work order and they showed up in 5 minutes. Every time. Lots of parking. Great social scene...you can just walk down the hallway and knock on every door in your ward in seconds. Negative: Uh...they say you pay $275...but I averaged $345. Add $15 PER MONTH for parking. $10 for internet, somehow $20-30 for utilities EACH (don't ask how that happens when we NEVER turn on the heater/AC). And beware: it's super old. Beds are on cinderblocks. Mold on the baseboards. Basement is super humid...windows always have moisture on them. Just take that into account. It's not terrible, but it's a bit of shock at first. I rented from fall 2015 through winter 2016. ...

3.5/5.0

12/10/2015

I stayed in a premium apt, so it was more expensive, but WAY nicer than the standard ones. In the premium you get a nice leather couch, island in the kitchen, all the cabinets are nicer and newer, and the chairs are as well. I think with rent, parking, utilities, and whatever else they charge I was paying like $350/month (shared premium). This place is pretty nice. The mgmt throws some parties here and there, which were always fun. Cleaning checks were a breeze with my RA. We only needed maintenance done like twice, but they did it within a couple days. BE AWARE, they (meaning UPE, not Glenwood) tow MERCILESSLY here. If you don't have a parking pass, make sure you leave within a few minutes of midnight (1:30 on Friday nights) or you will definitely get booted and robbed of $60. Speaking of parking, they don't have enough permits for all the residents, even with the overflow. I had to park at the hotel behind building 4 for like 2 months, but they never booted or towed me. About a 15-20 minute walk to campus. Close to the stadium and other apt complexes. Overall, Glenwood is nice, if you get a premium. I would recommend it. Rented from Fall 2015 to Winter 2016, but it won't let me put that in the dropdown boxes. I rented from fall 2014 through winter 2015. ...

1.7/5.0

04/07/2015

The management is poor and the business practices are shady. The apartments are run down. One time my ceiling fan broke and the fan blade flew off and almost hit me in the head. There are a number of hidden charges in the contract. The management lost my roommates rent a number of times. I was working at 4 in the morning and asked for some help because our neighbors were playing very music and yelling profanities at 2 in the morning almost every night, and after they wouldn't stop even when we talked to them 5+ times we asked the management for help and they said they wouldn't do anything about it. I put in a maintenance request a month and a half ago to fix our front door (which will not latch shut, so it will never close) and nothing has happened. Every time I talk to them about anything they just proceed to tell me I am wrong and there is no problem. Also, the internet never really worked and they always blamed us as residents for it. I had an extremely poor experience, do not live here. ...

2.5/5.0

03/22/2015

Don't allow yourself to get desperate and sign a contract at Glenwood because it's the whole thing left in the middle of August. Hated it. I rented from fall 10 through winter 11.

1.7/5.0

02/10/2015

Glenwood is an absolute joke. They tow you for no reason, charge you for internet that doesnt work, purposely dont post pictures of the inside of their apartments on the internet, give you a plywood bed to sleep on, sell more parking passes than they have parking spots.... and the list goes on. Take my word and please look elsewhere for off campus housing I rented from fall 10 through winter 11. ...

1.7/5.0

12/07/2014

After doing the math from the google reviews, 15% of people who live here have a good experience. I would compare living at glenwood to living at the homeless shelter in downtown salt lake. Management is horrible. They care for their tenants about the same amount as Hitler cared about the Jews. Internet is probably the worst thing about glenwood, its so bad I can't think of even one positive thing...oh wait, other humans live here to console you if you get trapped into living at glenwood as well. Should you live here? Jacob 6:12 I rented from fall 10 through spring 11. ...

2.3/5.0

09/03/2014

This apartment charges WAY too much for what it's worth. The manager is also a pill to work with and tries to charge you left and right. Really just was a huge mistake to live here. Everything in the apartment is falling apart, because well, they haven't remodeled them in ages. And it's very clear. The location and social aspect are the only decent components of this complex. And the social thing can depend on the individual. The rooms are tiny and the apartment itself is not nearly big enough to acquire 6 people. Definitely consider other options. I rented from fall 10 through spring 11. ...

3.2/5.0

07/30/2014

I rented from 2013-2014. It's called Glenhood for a reason. It was pretty social down in the hood but for the price, the rooms should have been WAY bigger. If you can, try to get the remodeled upgraded apartment, they are nice. I rented from fall 10 through spring 11. ...

1.2/5.0

07/29/2014

This apartment gave me AIDS. Nuff said. I rented from summer 11 through summer 11.

1.2/5.0

07/23/2014

DO NOT LIVE HERE. The manager, Christa Hines, is horrible. While living here she made and accident with my deposit charging me two deposits and then refused to pay me one back and on top of that I only ended up getting half of the other one. She is horrible to work with. There are so many hidden fees, every semester you will be charged a $35 non refundable fee for cleaning that they don't tell you about. For the $210 they make per apartment off that you do not receive hardly any cleaning. On top of that they will lead you to believe that your utilities will be $15 per month but at the end of every semester you will receive another bill for excess utilities every semester. If they screw up your billing even once like they do with most people you will end up spending far more than just $285 per month. Plan to spend closer to $320 and for that price you should save yourself the hassle of dealing with horrible management, filthy and incredibly outdated apartment, black mold on the ceilings, clogged drains, and everything else and just live somewhere that's actually worth that much money. Furthermore, Glenwood is entirely paid off and for how much the owners make they do not put any of it back into the apartments. The main benefits are the wards are great, social life is good, and the maintenance crew is quick. Altogether, it's the worst place I lived in Provo and despite the positive attributes, it is not worth your money or trouble. ...

2.7/5.0

07/22/2014

Parking is TERRIBLE! Just because you live there, doesn't guarantee a parking spot. Average age is 18-22. Great location. Close to BYU campus. Wards are very friendly if you put forth effort to get involved. Front office is terrible. They will ding you for everything. Check what you're paying for because frequently a "accidental charge" would be on my account. I rented from winter 11 through spring 11. ...

3.2/5.0

06/17/2014

You get what you pay for. Pretty good location if you are going to the tanner building. I rented from fall 10 through winter 11.

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1565 N University Ave, Provo, UT 84604

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