VoyageursRate This Apartment
The maintenance in this apartment is terrible. Repairs, even those involving safety issues, take weeks. And the repairs are often slipshod and only last temporarily. Thus, problems constantly recur - including lack of AC, leaks, etc. Furthermore, the company seems to have issues with keeping up with resident's paperwork (including leases). Management changes frequently and never seems to improve. There have been at least four property managers in under two years. Also, the pool was closed down by the city health authorities and is green much of the year. I've heard two stories of failure to repay depoisits, two of serious roof leaks that last for months, my ceiling has leaked repeatedly, even after "repairs," I have had electrical problems, and much more. Also, be sure to get anything agreed to by the leasing agents IN WRITING on the lease. I was lucky enough to have done so, but it was still an ordeal to get the company to abide by the terms. The price and location are good, but it's not worth the constant hassle and safety concerns. This landlord is worse than the usual campus area landlord. Also, they did not hand out parking stickers only to have their towing company tow my boyfriend's car ... apparently they were not aware that the towing company would still tow from the lot. There is essentially no guest parking - the street is always full during classtime.
I rented from summer '06 through spring '08.
I would like to note that things have changed drastically at this complex since 2004 when I first moved in. It used to be managed by a different person along with a different maintenance lady (Lindsay and Michelle) both of whom did a great job. Another reviewer even speaks to this.
Unfortunately, this past year they changed managers and the new one has no idea what he is doing, and the rest of the management company seems apathetic to say the least.
I will explain each rating of mine to make this more fair.
Office Staff: 1 star, this may be the worst part of it all. My problem was with the smoking issue mentioned below in "construction". The apartment leases say that smoking is not allowed in the apartment. You may think this protects you, but as soon as your management company decides not to enforce their own rules like this one did/does then it doesn't matter what it says. I have no problem with people smoking in their own home, but I do have an issue when it comes directly out of my vents like it did in this case. The management did NOTHING about this despite 3 months of complaints, and formal legal letters (to be fair, they offered to get rid of the smell, as if I cared about the smell more than the carcinogens, they also offered an ozone machine, it doesn't take a scientist to know that that crap doesn't work, but I am a scientist, it doesn't work), so I eventually duct taped the vents shut and can now never use the heater or AC.
Parking: 3 stars, the parking as of right now is adaquate but that is because there are many vacancies in the complex. When there weren't, parking was a total nightmare.
Noise level: 1 star, the earlier manager used to take in mostly students and so noise levels were at typical hours. Things have changed. One time, I and a neighbor both walked out at 3am on a Wednesday to what sounded like a man screaming and crying, but was actually singing along to loud music.
Grounds: 1 star, people throw parties now and are not held accountable for their mess so there are beer bottles and cigarettes everywhere all the time
Safety: 1 star, this is mostly because of the parties and random people who come in and out of the complex now. It used to be that there was a locked gate to the place, but now the gate is broken and open all the time.
Construction: 2 stars, my apartment, might have only been mine, had problems with the ventillation system. Smoke from the smokers down below would come out whenever I turned on the heat or AC. The management said this was impossible, even though it was happening when they visited. They "couldn't smell a thing" but nicely admit to constantly being around smoke anyways so maybe they weren't the best judge, they never did anything anyways.
Maintenance: 1 star, they say there's maintenance but if you ever call they threaten to charge you like $60 if they don't think it's an emergency. When I lived here before maintenance was constantly around, and now, I don't even know what he/she looks like.
I rented from fall '04 through spring '07.