The place we rented was amazing. However it was the management that made the place horrible. The manager is extremely rude, and the staff is always confused. Every time I go in the office, there is always someone different. The house we rented had items from the previous tenants. These items were not removed until 3 months after complaining about it. During the move-in inspection, we could not move in that day because they decided to put in new carpet the exact day and time. We had to wait the next day to move everything in. They say they allow pets, but they really don't. It's a way to con students into owing more money. They told us it was ok to have our cats and that they were willing to work out an agreement for the pet policy. Afterwards, they tried getting us to pay over $1000 per cat non-refundable to cover the carpet (which has not been ruined). There were also lots of damages and mold throughout the house. We had sent in multiple complaints and pictures, and even talked to the Student Legal Services about how bad and hazardous it was. We had to contact the Housing and Neighborhood Development to schedule an inspection. The day before the inspection, Hallmark fixed everything in one day. However, they still managed to miss some obvious mold, so they were required by HAND to have it fixed immediately or else we could move out. They waiting until the last day to do it. The maintenance was a hassle. The guys were creepy and they stuck around way too long. They even parked behind my car so I was late to work (almost fired). After commenting multiple times about how I had to leave, the maintenance kept saying "it'll be 15 minutes." It ended up being over an hour. We also had our house broken into twice. Hallmark was told to fix the broken door immediately and to fix the doggy door (how the guy got in) by the Bloomington Police. It took them over two weeks to fix the broken door. However, it doesn't lock well. They still haven't fixed the doggy door and it has been over 2 months. We had to nail a board to the door. I'm afraid we are going to get charged (which I will get the police report to support my case). I have not heard any good reports from others who have gone through Hallmark. As a student, I would refrain from them. They try very hard to rip students off because it is easy. And also, get the Student Legal Services involved. They are free and they know of Hallmark's negligence and lack of understanding.